The Tech.logix Group offers SubscriberCare through either an outsourced model or by supplementing internal helpdesks. The company's service level agreement (SLA) contracts ensure high performance standards customized to meet specific subscriber-base requirements. The cost models for SubscriberCare are structured to parallel subscriber base size, problem types and call volume. In order to continuously improve support initiatives, the Tech.logix Group identifies trends and patterns through extensive reporting and incremental reviews that outline the number of calls, interaction duration, abandonment rates, hold time, problem types and first call resolution rates.
SubscriberCare is available 24/7/365 through the Tech.logix Group's sophisticated technology center to provide quick response and real-time resolution to Internet user issues.
