Located in Windsor, Nova Scotia, Canada, KLJ Field Services, Inc. is an award-winning firm that specializes in the collection of data (telephone and online) for market research companies across North America and beyond. Privately owned and operated and financed through private investment, KLJ opened for business in March 2001 and is centered on collecting accurate, reliable information. Our state-of-the-art facility currently has 72-seats wired with CATI and Predictive Dialer technologies. Through satellite partner facilities, we have access to an additional 300 seats on the same technology platform.
Prior to opening our own facility we have had to rely on the services of other phone centers. Through that experience, we quickly became aware of what is lacking in the industry. We are able to deliver exceptional client service through in-depth understanding of our clients' needs.
We are members of the Marketing Research Association (MRA) and abide by its Code of Professional Ethics and Practices. In order to ensure that the data we collect on your behalf is of the best quality; our interviewers complete a rigorous training program based on the new CMOR-MRA Interviewer Training Modules. Trained to find and speak to busy decision makers, KLJ's team of over 100 qualified Telephone Research Interviewers (TRIs) are skilled at gaining the cooperation of and effectively interviewing all types of respondents ranging from consumers to small business owners to the upper levels of corporate management in all types of industries including - Agricultural, Associations, Auto Products/Manufacturers, Banking/Finance, Consumer Products, Educational, Energy, Food, Government, Grocery, Healthcare, Hospitality/Travel/Tourism, Media, Office Equipment, Small Business, Telecommunications, Information Technology and Service Delivery.
KLJ has expanded its operation to include face to face intercept data collection and has developed a core staff of interviewers trained in this area. These interviewers are skilled at gaining the trust of respondents through developing rapport with them on a one on one basis.
We strategically chose our location to avoid the staffing and retention problems encountered by companies located in urban centers. Our interviewers take pride in their work. They enjoy what they do and it shows in the quality of data collected. We've worked with telephone surveys ranging from 1 minute to over 60 minutes in length and have collected data with sample sizes as small as 20 individuals to well into the thousands depending upon project requirements. Our sole purpose at KLJ is to provide quality data, timely results and responsive service to our clients - regardless of the project specifications.
Unlike companies that offer field services to complement their core competency of market research or sales & telemarketing, our core competency is market research data collection. Our team of experienced, competent and responsive professionals is dedicated to ensuring the success of your project. Our success is measured by your satisfaction.
KLJ Field Services is the recipient of the 2003 Nova Scotia Export Achievement Awards' New Exporter Award…this award is presented to a company that has recently become an active exporter, with a promising future for international market development.
