We will provide innovative, value-added and top-quality service that will make us better than our competition. We believe our biggest responsibility is to the customers who use our services and to our employees, who make us what we are. In carrying out our day-to-day business we will:
Educate our employees so they understand how their individual work contributes to the entire relocation process. Institute procedures that are efficient, effective and profitable. Follow the philosophy that our customers are the foundation of our being in business and therefore, we must constantly strive to improve our customer service awareness. Be knowledgeable of industry changes, evaluate any additional opportunities, and look for ways to reduce our overhead costs.
Through a long-term commitment to this mission, we will be known as a company that succeeded at a time when many failed. Our employees will see Nationwide Van Lines as a progressive and well managed organization that they are proud to be a part of.
