APTN has made every reasonable effort to inform cable and satellite providers serving the western provinces of these enhancements and has made numerous requests that they discontinue use of the APTN East signal and instead provide the more appropriate APTN West signal to viewers situated west of the Manitoba/Saskatchewan border. Although some cable providers have accommodated this request, unfortunately, Shaw Communications, the company that is accountable to APTN's principal western viewers stated that as of April, 2008 it would switch all of its systems to the APTN East Feed, effectively discontinuing the West Feed service that it had started to carry in some of its markets. Because the APTN West feed is the appropriate feed for the western provinces, scheduling information is distributed to service providers, on-line and print publications BASED ON THE WEST FEED. This has resulted in a three-hour discrepancy in scheduling information for viewers in the west who are currently receiving the incorrect East broadcast signal. APTN regrets any inconvenience to affected viewers and encourages them to contact their cable/satellite provider directly if they are currently experiencing these scheduling issues.
