http://www.thetranscendgroup.com
The Transcend Group is an independent consulting group offering a broad range of customized conference, meeting and program management services for associations and user groups, and enterprise customers. Our unparalleled range of expertise spans event management, tradeshow support, marketing communications, channel readiness, technical training, professional services, consulting and event/project management. While our knowledge and experience crosses all vertical markets we primarily work with companies in the IT industry. Collectively our team members have over 75 years of experience working with telecommunications companies. We have a broad range of skills in technical marketing, driving new sales opportunities, and completing all facets of event and meeting activities. Our team members have held leadership positions at major IT/Telecommunications companies and were tasked with managing the relationships with their user groups, and associated special interest groups , including supporting local chapter events, regional conferences, and annual conferences. We helped define the organization's strategic directions, orchestrated end-customer executive programs, product launches, customer loyalty programs and small to large sized events. Additionally, we managed one of the largest telecommunications Consultant Liaison Programs targeting independent consultants, and have since helped to establish and expand successful consultant programs for several major telecommunications companies, leading to increased revenue and sales opportunities. The Transcend Group currently provides association management services to the Cisco IP Telecommunications Users Group (CIPTUG) and the Occam Networks Users Group, ranging in size from 60 to 1000 members. Whether we are working with small or large-sized organizations, we offer exactly the same innovation, service and value and are equally committed to achieving results. Our "in-the-trench" and management know-how allows us to not only meet our client's needs, but to exceed their expectations. Clients are assured that they have staff working with them who understands their products and target market, and can represent them with ease and intelligence. Click here to see a list of past and present customers of The Transcend Group.
PowerHouse Consulting, founded by Kathleen Peterson, specializes in all aspects of Call Center and Telecommunications Consulting. Our team offers Call Center Solutions, Telecom Assessments, Information Technology Assessments, Procurement Consulting, Systems Integration, and IT Infrastructure Services. Our clients include senior management within Fortune 500 companies. We hold > SOMWBA certification as a DBE/WBE.
http://www.strategiccontact.com
Strategic Contact is an independent consulting firm that loves contact centers and the interesting challenges they offer. We provide unbiased, objective perspectives based on our deep experience with operations, organizations, processes and technologies. We take great pride in our ability to exceed client expectations by taking a partnership approach, working closely with clients to achieve their business goals through meticulous planning and execution of projects.
http://www.kowalassociates.com
Kowal & Associates, Inc. provides a variety of contact center consulting services, from strategic planning to in-the-trenches implementation. Our clients consider us an integral part of their marketing team because we help them implement the solutions we recommend. We also educate our clients about both current and cutting-edge technologies, such as speech recognition, workforce management, and e-care applications. Our specialty is the design, implementation, and management of remote call monitoring programs to improve the quality of call interaction in both in-house and out-sourced contact centers. We've been actively working on call quality for over 15 years. Because we recognize the value of in-depth, long-term relation-ships, we focus on a few select clients at a time and work to understand and meet their ever-changing needs. Subscribe to our brief, monthly e-zine at no cost or obligation.
The Radclyffe Group LLC is a respected management and organizational training and consulting firm, specializing in the contact center industry. We are dedicated to providing our clients with contact center solutions that will enable them to consistently deliver World Class Service to their company, customers and consumers. We provide call center representative training, call center supervisor training, customer service training, teambuilding training and Train-The-Trainer Certification Training. Our Call Center Leadership Training and Call Center Consulting is second to none in the industry! The Radclyffe Group has 5 patent-pending processes that have been validated and tested to work - at every single client, in every industry and in sales and service environments. Try one of our proven methodologies and get your return on investment. Founded in 1994 in San Francisco, California by Elizabeth A. Ahearn, The Radclyffe Group, LLC has provided outstanding results for major corporations. With a rich history of results for client companies, you can't afford not to contact us. Find out what results we have helped our clients acheive!
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