DKL Metals Ltd are committed to providing a high quality of service to our customers and to the continual improvements of this. When a customer places an order they have certain needs and expectations which we believe to be:
The materials required will be as specified correctly first time
The materials will be supplied in the timescales agreed between
That the company will maintain its management system at a level which meets the requirements of ISO standards
We will communicate openly and freely with the customer regarding the status of his order
Queries and problems will be dealt with courteously, quickly and effectively
Compliance with relevant legislation and regulations as determined at contract review
We shall endeavour to ensure that these needs and expectations are determined, and fulfilled in every instance.
To achieve this, we have reviewed and documented the way in which we provide our services to ensure that our Managers and Staff understand our customer's needs and expectations as well as our own aims and objectives, and are able to work consistently to our operational standards. Each is committed to providing quality of service, believing it to be in the best interests of our customers, our business, and each of us as individuals.
To ensure the effectiveness of our Quality Management system, we undertake at least annually a review from which we prepare a Operational Planning Document, which sets out our broad strategy for quality, and identifies specific objectives we wish to achieve within the planning period. We address issues such as present and future customer requirements, service levels, communications, operational improvements, relationships with our suppliers, and the resources required to maintain and improve the quality system.
Where appropriate we detail how our objectives will be achieved and how progress will be monitored and reviewed.
Subsequently, where discrepancies are identified between planned and actual results, we will investigate these and put appropriate corrective or preventive actions into place.
In order to provide additional customer confidence, our management and operational systems are designed and documented to meet the requirements of ISO 9001: 2000 Quality Systems, and are verified by a third party accreditation body who are approved by The Department of Trade and Industry to assess our systems and issue our Certificate of Registration.
Through these systems and verifications, we trust customers will find our levels of service to be what they have every right to expect.
Our general strategy for managing our Quality System is defined in our Quality Policy Manual, a copy of which is available upon request.
