The ARMS Group are a specialist debt collection agency with substantial industry experience using proven techniques and systems since 1975.
Where possible, larger clients are allocated collectors(s) who specialise in the client's industry portfolio. Smaller clients are allocated to a collector who deals with clients of similar size and product/service where possible. We promote expertise in a particular type of debt portfolio, and an expert knowledge of the clients' specific needs.
Our approach to debtors is firm but friendly. Our negotiation techniques effectively increase recovery rates and avoid the costly possibility of litigation. Negotiation benefits the business of clients as well. Through professional negotiation delinquent accounts can become good customers for clients in future and sources of business referral.
Many companies find it difficult to ask for their money. At The ARMS Group we not only ask for your money, but we also often offer advice to debtors including ideas where they could get the money from as well as highlighting consequences of delayed or non-payment. Such advice is part of our proven negotiation techniques.
All debt collection activity is of the highest professional standard in accordance with privacy legislation and industry code of conduct.
Many of our Debt Collection clients have turned to us for Cash Flow Management as a means of addressing accounts before they become bad debts.
