Autolog is in the business of transporting vehicles. As a convenience to our customers, you are permitted to put non-valuable and light personal property only in the locked trunk of your vehicle. Absolutely no personal articles may be shipped in the cab of the vehicle and the weight and nature of items to be transported in the locked truck are subject to specific limitations. Items of value should not be placed in the vehicle. Any personal property put in the vehicle will be transported at your own risk. As a responsible auto carrier who cares about you, your vehicle and your belongings, we must advise you of the potential consequences of transporting personal belongings in your vehicle.
Automobile carriers are designed to transport new cars with no weight in the trunk and only a quarter tank of gas in the tank. Although we take all reasonable precautions, the extra weight could result in damage to the undercarriage of your car. This is especially true with longer vehicles and those that sit lower to the ground. Also, if you leave personal property in your car, you may be inviting trouble. When your car is transported a long distance, it is necessary for the truck to stop at truckstops along the way. Although our drivers do their very best to insure the safety of your car, they cannot stand guard 24 hours a day.
Does Autolog provide insurance coverage?
At the standard rate, in the event of any alleged transit damage, your insurance is primary and Autolog's responsibility is limited to your deductible under that policy up to a maximum of $500. The reason for this is so that we can keep the same low rates for all vehicles whether it be an old car worth $2,000 or a vehicle worth $50,000. In this regard, it obviously would cost more to repair a dent on a $50,000 vehicle with no other damage than on a vehicle worth $2,000 with substantial damage. Since our risk is different, it would not be fair to charge the same rate. Therefore, if you want Autolog's insurance to be primary so that your collision or comprehensive insurance carrier would not be involved in the event of transit damage, Autolog will provide such coverage for an additional charge. Ask our reservationist for details.
Does Autolog inspect my car prior to shipment?
Autolog does a limited inspection of the exterior of your vehicle at the time it is received. The driver will do a reinspection prior loading the vehicle. This inspection will be kept at the origin terminal to indicate the condition prior to shipment. We do not inspect for minor scratches, dings, chips, etc. which is not normal of transport damage.
Does Autolog transport cars which do not run?
No. Vehicles must be given to Autolog in good running condition. Autolog will not be responsible for damages caused to vehicles failing to meet these standards. It is the responsibility of the shipper to bring to Autolog's attention any condition which precludes the vehicle from being handled in a normal manner, including, but not limited to defective or missing tie downs and automatic leveling devices.
